I am an enthusiastic, dedicated IT Project Manager and certified ITIL Service Manager, with nearly 8 years of experience working on IT Projects, sound Business acumen and knowledge of ITIL/Prince2 best practices. I have a proven history of delivering IT solutions within budget, on time and in line with Business requirements.

I plan to continue seeking IT Project Management appointments within leading organizations and continue implementing solutions in line with Industry best practices that provide value to the Business/Customer.

• 7 years experience of working on IT Projects within Prince2 environments
• 4 years IT Project Management experience
• Certified ITIL Service Manager (v.2) and ITIL Expert (v.3)
• Proven experience of:
o Implementing Service Management tools, processes and functions.
o Implementing solutions in accordance with Prince2 and ITIL best practices.
o Consolidating IT service desk functions.
o Managing disparate stakeholder expectations within multicultural environments.
o Achieving buy-in for changes by the project team, senior management and stakeholders across both IT and the business.
o Managing service improvement and change programs.
o Accurately planning and managing budgets and on time delivery of products in accordance with customer requirements.
o Building relationships with customer and translating business requirements into technical specification.
o Managing and motivating disparate teams.
o Ensuring risks associated with change are suitably managed and monitored.
o Maintaining Quality controls to ensure delivery of product/solution in accordance with business/customer requirements.
o Continually assessing the value achievable from any initiative to ensure a valid business case exists.
o Data analysis using SQL, MS VBA and Business Objects.