professional background
10+ years in senior corporate roles with technology-intensive companies in diverse industry sectors. Positions up to VP and 'C' level (Commercial, Marketing, Business development), international business experience.
10 years management consulting - leading major change programmes at bluechip clients (telecoms, financial services, retail, travel and transport, media and technology), resulting in record performance and winning prestigious awards.
Multi-cultural, multi-lingual, highly numerate and analytical, strong commuicator and presenter; passionate motivator, team player and leader.
Visionary strategist with hands-on operational experience.
Specialties:Strategy, Performance Improvement, Change Management, Customer strategies, CRM, Customer experience management, Customer operations (segmentation, acquisition, retention, customer value, loyalty), Product development, Research, Innovation, Startup business, Technology strategy, Technology transfer, BI (business intelligence), Decision support, CPM, Data warehousing, Telecoms, Mobile, Convergence, Internet, Digital strategy, Online channels, New media, Digital marketing, Social networks