More than 10 years of achievement-oriented professional experience as a Consultant, Auditor, Trainer and Manager in overlapping areas of Human Resources and Quality Management, e.g., Organizational Development, through the establishment of customer-focused management systems, re-engineering of business processes and improvement of performance standards. Member of multiple teams at ki-work:
1. http://www.ki-work.com/ki-team/locris
2. http://www.ki-work.com/ki-team/linkedinterims
3. http://www.ki-work.com/ki-team/iib

CURRENT STATUS
Management Consultant to clients facilitated through the Society of Industrial Leaders, Gerson Lehrman Group Financial & Business Services Council and ki work. Active facilitator, researcher and contributor to professional forums in disseminating practical knowledge pertaining to the resolution of strategic & operational issues related to Organizational Development, Change Management and Performance Management.

PROFESSIONAL EXPERIENCE

University of Sydney, Australia
Ranked among the top 3 Australian and top 35 in the world Universities

Organizational Development Consultant (Sep, 2007 – June, 2008)
• Managed the change management project in coordination with the senior management & faculty through the use of appropriate tools & techniques in the areas of Development, Community Engagement, Marketing & Communications and various Faculties
• Conducted research and provided guidance on refinement of the existing organizational structures, roles & responsibilities and service delivery processes in coordination with employees and internal/external clients
• Provided guidance in the selection and application of tool and techniques for operationalizing strategic initiatives
• Developed templates to facilitate studies on effectiveness of current HR practices, especially, in terms of personnel deployment and relevant cost efficiencies
• Conducted brainstorming & focus group sessions on mapping service delivery processes and identification of internal/external client needs & expectations
• Facilitated the development of short-term & long-term solutions to cater for evolving internal/external client needs & expectations
• Facilitated the identification of training & development needs within the various functions
• Prepared reports and conducted presentations for the Change Management Committee
• Liaised and followed-up with all the key stakeholders to ensure timely completion of relevant goals

Tetra Pak Pakistan Limited
Pakistani subsidiary of the Tetra Pak company operating in more than 165 countries with over 20,000 employees

Human Resource Manager (Aug, 2006 – Dec, 2006)
• Facilitated implementation of appropriate change management initiatives associated with organizational transition activities
• Supported the goal of establishing the human capital of the organization as a critical component in accomplishing business goals
• Maintained awareness and knowledge of contemporary HR practices and providing suitable interpretation to directors, managers and staff within the organization
• Worked closely with managers to support and develop processes for employee development and performance management
• Facilitated communication among employees and management. Guiding managers and employees on problem solving, dispute resolution, regulatory compliance and litigation avoidance
• Provided expertise in strategy development and execution, planning, and facilitation of employee relations efforts
• Liaison with senior management on performance, organizational, and leadership matters. Conducting need assessments to determine measures required to enhance employee job performance and overall company performance
• Managed, designed and implemented policies and procedures relating to organizational development

Pakistan International Airlines (PIA), Pakistan
National carrier of Pakistan employing a workforce of around 19,000 in more than 45 countries

Quality Improvement Manager (July, 2004 – May, 2006)
• Supported and assisted the senior management in developing strategic & operational framework for corporate quality
• Developed, promoted, monitored and analyzed the effectiveness of quality initiatives at the corporate level
• Facilitated the establishment of functional quality teams and supporting relevant activities
• Guided the development & implementation of an effective documented quality management system & service delivery processes with primary focus on customers and achievement of strategic business objectives
• Enabled the creation of quality-minded culture with strong emphasis on professional ethics and personal development through the use of appropriate quality tools, concepts and breakthrough thinking
Key Achievements
• Effective alignment of quality initiatives in the realization of business goals
• Improved communication in core service areas of Airport Services, Flight Services & Marketing
• Significant increase in customer ratings for performance standards in core service areas
• Development of active problem solving teams in core service areas
• Appreciable cost savings through improvement in resource management & streamlining of service delivery processes
• Effective quality campaigns / promotions for increasing awareness about quality throughout the PIA network
• Led the corporate team for ISO 9001:2000 certification of major domestic stations in the key service areas of Flight Services, Airport Services & Ground Handling Agreements
• Key member of the corporate team that achieved IATA Operational Safety Audit (IOSA) Certification that covered main functional areas of PIA, including, Airport Services, Flight Services, Cargo Services, Flight Operations, Engineering & Maintenance

Pakistan Institute of Quality Control (PIQC), Pakistan
A leading private organization involved in providing quality management services

Quality Management Consultant (Aug, 1998 - May, 2002)
• Led Quality Management Teams in providing consultancy and / or auditing services to national / multinational companies of varying sizes in streamlining organizational structures & establishing responsive management systems
• 100% successful ISO 9001 certification of businesses from diverse sectors, e.g., Telecommunication, Construction, Cement, Automotive, Power Plants, Healthcare
• Conducted more than 600 hours of professional training in TQM, Process Management (Mapping, Monitoring, Measurement & Improvement), Customer Satisfaction (Measurement, Monitoring & Improvement), Statistical Quality Control, Statistical Process Control, Kaizen, Quality Circles, 5S, ISO 9000, Internal Quality Auditing
• Led strategic initiatives in creating an 'umbrella brand' for PIQC and in attaining market leadership by reducing the 'concept-to-launch time' for introducing highly successful services
• Managed successful transition of lifecycles pertaining to various services provided by PIQC

Quality System Engineer (July, 1996 - July, 1998)
• Guided national / multi-national companies in developing Quality Management Systems and gaining ISO 9000 certifications as member of a Quality management team
• Led the project team for organizing Pakistan’s 3rd International Convention on Quality Improvement, which was attended by more than 300 delegates from various national and multinational companies and 30 national / international speakers and actively participated in subsequent international Quality improvement conventions as member of the organizing team

Transtel International (Pvt) Limited, Sri Lanka
A major subcontractor for national & international telecommunications projects

Trainee Coordination Engineer (Jan, 1996 - May, 1996)
Worked on Greater Colombo Telecommunications Network Improvement Project (GCTNIP) in Sri Lanka by assisting the Project Manager in monitoring site teams, fulfilling contractual obligations, coordinating material allocation & tracking and resolving communication issues between site teams.

EDUCATION & QUALIFICATIONS
• Master of Industrial Relations & Human Resource Management (Distinction)
University of Sydney, Australia (June, 2008)
• Certified Six Sigma Black Belt
Singapore Quality Institute, Singapore (April, 2006)
• MBA in General Management & Marketing (Top 1/3 of Class)
Lahore University of Management Sciences (LUMS), Pakistan (May, 2004)
• Post Graduate Diploma in Quality Management
National University of Science & Technology (NUST), Pakistan (December, 2001)
• B.Sc. in Electrical Engineering
Northern Arizona University, USA (May, 1994)

KEY SEMINARS / WORKSHOPS ATTENDED
TQM, Business Process Re-engineering, Statistical Process / Quality Control, Quality / Environment / Safety Management Systems, Internal Quality Auditing, Kaizen, Quality Circles, 5S, Human Motivation, Preparing for Deming Quality Award