Profile: Motivated, personable, business aviation professional with a successful track record of 23+ years of aircraft, passenger, fuel and airport logistics. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive and confidential records. Flexible and versatile, poised and competent with the ability to transcend cultural (international) differences. Skills Summary: ● Project Management ● Contract Negotiations ● Professional Presentations ● Client/Vendor Relations ● International Operations ● Written Correspondence ● Database Management ● Trade Shows ● Marketing & Sales ● Data Analysis ● Scheduling ● Computer Skills Professional Experience: International Operations • Ground Handler / FBO vetting and contract negotiations. • Operational cost analyses including but not limited to staffing, internal business practice, communication packages and flight planning engines. • Developed operational procedures for the support of international flights. • Previous owner/partner of an international ground handling company supporting business and cargo operations. Consulting Services • Provided a USA presence for numerous International Ground Handlers. This service included but was not limited to marketing, sales and on site representation. • Provided guidance covering international culture as it related to aviation. • Contract negotiations between operators, providers and vendors. • Prepared complex and detailed reports for aviation related industries to include subjects ranging from third party charges to organizational compliance requirements directed to assist and guide provider’s compliance with domestic and international aviation operational requirements. Communication: Presentations and Technology •Provided lectures / seminars at forums such as the NBAA International Operators Conference and the Schedulers and Dispatchers Conference. •Authored correspondence to vendors and customers. •Authored and maintain an on-line scheduler and dispatcher friendly tool. Customer Service/Marketing/Problem Resolution •Developed and implemented the Customer Service Department for a major international trip support company. Successes included: Improved dissatisfied client retention by 70% +, decreased losses by 90%. •Developed and implemented marketing and service plans for business. Successes included: Assisted in expanding three aviation companies into global support to include fuel sales.