professional background
2008 - 2009 Sales Management 2.0
Community Manager
Responsible for new welcome messages to members.
Encourages healthy discussion with the forums.
Assists members with any technical support.
2007 - 2008 YMCA of Snohomish County
Member Services Representative, File Clerk
Responsible for encouraging potential members to join via tours of facility and program highlights.
Assisted customers with membership account issues and account receivables.
2005-2005 Russell Mellon, Inc
Data Specialist
Corresponded with Europe, China, and the United States to retrieve proper data for mutual funds.
Interpreted data to input into the database.
Worked with team members to correct any misinformation within the database.
2004-2005 Wells Fargo, Inc.
Service Manager and Interim Branch Manager
Managed a staff of six tellers and one personal banker.
Coached staff to increase their sales goals.
Instructed staff on great customer service and customer retention.
Responsible for adhering to Federal and State banking guidelines and laws.
2002-2004 Wells Fargo Bank, Lead Teller
Assisted sales team, when needed to open new accounts.
Reliably assisted the Service Manager with completing monthly compliance tasks.
Developed promotional campaigns designed to create new business.
Consistently received sales incentive pay for teller sales and referrals.
2001 - 2002 Robinson & Noble, Inc
Administrative Assistant
Responsible for proofreading all written documentation and reports to clients.
Monthly account payable and receivables.
2000 - 2001 Patient Accounting Service Center
Customer Service/Billing Specialist
Responsible for assisting customer with hospital bills for out of state hospitals, Centura Health based out of Colorado.
Worked as a liaison for the mutual benefit of the customers and insurance companies.