Equipped with a diverse, 20 year background that spans Training/Learning Management, HR Management, and Organizational Development with instructional design, leadership training program development, and learning center establishment and development, I am well prepared to assume the role of Director of Training and Development for your organization. Creative, personable, and result-oriented, I have built a track record of exceeding forecasted goals for productivity, efficiency, and profitability by providing effective training programs at all levels within companies. These goals have been achieved through the development of Leadership, team building and problem solving skills, and through the implementation of best practices in instructional design.

Intervoice, Inc. Dallas, Texas. 2000 to 2008
Director, Intervoice Learning Center
Oversee all department functions to provide state-of-the-art technical training for global customers, partners, and employees using computer and telephony technology. Strategic partner with senior management in developing and evaluating scope and direction of Customer and Technical Training, Leadership Training, and employee training programs. Restructured Technical Product Training department and Hardware and Software training teams. Implemented Leadership Skills, Management Development, Performance Management, and Technical Skills programs.
• Generated $1.5 million dollars training 600+ global customers annually.
• Designed, developed, and facilitated Leadership Development program for over 200 managers and team leaders, saving over $500 thousand dollars in outside training expenses.
• Established Learning Centers in Dallas, Texas Orlando, Florida Mountain View, California and Manchester, UK to better meet customers’ training and education needs.
• Increased Customer Satisfaction score to 96%, highest departmental score at Intervoice.
• Passed three ISO 9001 re-certification audits (2002, 2005, and 2008) through implementation of ISO training program for staff and internal auditors.
• Renegotiated $1 million dollar e-learning contract with SkillSoft to provide full range of products and services for employees at no additional cost.
• Integrated two acquired training teams into Intervoice Learning Center.
• Increased use of SkillPort, our e-learning portal, to 58% in FY08, with a Return on Investment (ROI) of 500%.
• Coordinated activities for 10 learning professionals and 4 Learning Centers.
• Controlled and administered budget of $1.5 million dollars.
• Designed, developed and delivered effective programs on Time Management, Team Skills, and Performance Management.

William M. Mercer. Dallas, Texas. 1994 to 2000
Learning Manager
Partnered with senior management and regional office heads to design and facilitate professional Consulting Skills programs, to solve office and consulting practice needs for six major lines of business. Established successful Business Development teams.
• Created and delivered “Performance Through People,” a leadership development program for senior officers and consultants. Saved organization over $500 thousand dollars annually.
• Organized, planned, and delivered Consulting Skills Learning Conferences to more than 1,200 participants annually. These conferences provided professional development courses, networking opportunities, and one-on-one interaction with senior management.
• Increased productivity of consultants by 25% through programs such as Leadership, Business Process Management, Performance Management and Personal Productivity and Time Management.
• Facilitated company-wide Train-the-Trainer sessions on Sexual Harassment, Career Development, Partnering for Success, and other HR compliance programs for all employees.
• Increased number of national clients by 30% through Business Process Management and Team Skills program.

Sunbelt Federal Savings, FSB. Irving, Texas. 1988 to 1993
Vice President, Training and Development
Provided strategic direction for program development, implementation and facilitation of corporate training. Centralized leadership roles for recruiting, employee relations, and compensation and benefits to prepare bank for sale.
• Customized Sales Management and Selling Skills programs for branch managers, increasing profitability by 15%.
• Developed and facilitated STAR management development program for senior officers.
• Established separate benefit programs for Sunbelt Savings and Sunbelt National Mortgage, saving the company over $1 million dollars.
• Terminated 401(k) plan, valued at over $25 million dollars, with distribution of all funds to 2800 participants.