• Perceptive, results-driven senior marketing and business development executive with consistent record of developing new and established relationships in order to increase revenue.

• More than 8 years of Experience in IT / ITES industry. 50+ months of Business Development in IT industry.

• Served as SPOC for Clients. Involved in Corporate Profile presentations to Clients and Prospects.

• Additional work experience in the field of Marketing with 12 months of Full time and more than 15 months of Part-Time Work Experience in Marketing of Financial services.

Professional Experience
________________________________________
Mycelium Software Services, Chennai / Kutir Corporation, USA Feb ’08 – July ‘09

A Minority Business Enterprise specializing in IT Consulting. Startup operations in Chennai, first employee to be recruited for the offshore development center.

Manager – Business Development

Job Profile:
• Finalize and Setup the office, infrastructure from procuring laptops to networking to leased lines.
• Manage and oversee the day-to-day operations.
• In charge of Operations, New Business Acquisition, Fulfillment, Administration and related activities.
• Recruited, trained and inducted new employees in Recruitment, Business Development and Testing.
• Setup and Managed a 4 month Quality / Testing Process.
• Conduct Monthly one on one meeting to appraise the performance of the employees.
• Compile and analyze statistical data relative to productivity and optimize the utilization of the resources.
• Managed existing clients and brought in new business opportunities.
• Estimating requirements, providing budget information and reducing cost; monitoring expenditures; identifying variances;
implementing corrective actions
• Prepared management reports by collecting, analyzing, and summarizing data and trends, including customer billing
Reports, Balance Scorecard and management of all direct reports in line with corporate objectives.
• Cultivated environment of trust, integrity, teamwork, self-confidence & ownership in the workspace.
• Developing forecasts; researching business requirements and estimating workflow.

Key Results:
• Directly responsible for signing with 2 new clients and indirectly responsible for closing 3 new business’s.
• Facilitated in revamping the corporate website.
• Was responsible for getting business from 2 existing but dormant accounts.
________________________________________
CS Software Solutions Inc., Chennai Feb ’05 – Feb ‘08

An ISO 9001 Company based in the US, specializing in software consulting services in the areas of Data warehousing, Application Development and Middleware Technologies.

Senior Business Development Executive

Job Profile:
• Involved in Sales Planning and Forecasting on a Quarterly basis.
• Formulate and Train the BDE’s on the Sales Process and technology.
• Identify Analyze and Map target customers.
• Identified new service offerings for Clients and Prospects.
• Mapping and Lead Generation in Strategic Accounts
• Identify Decision Makers and Initiate talks
• Prepare Collaterals and documents for Prospects.
• Generate responses to RFx.

Key Results:
• Implemented new strategies in the Sales process.
• Penetration of existing clients and explored other avenues of business. Vis-à-vis Cross selling and up selling.
________________________________________

Accenture Services, Bangalore Feb ‘04 – Jan ‘05

Technical Support Executive for a US based Internet Service Provider (DSL process).

Customer Service Representative

Job Profile:
• Mentored a production team of 13 agents with overall responsibility for the quality and Customer Service Skills.
• Acting Subject Matter Expert; Taking escalations of unresolved issues from the Agents.
• Coordinating and arranging team meetings to discuss about the agent problems and customer issues.
• Providing on the job training and feed backs to the new recruits.

Key Results:
• Point Of Service Evaluation Titan and Stalwart: a customer satisfaction survey sent to Customers who have interacted with the Technical Support Team.
• Responsible for bringing the performance of the agents from typically meet expectation to Meet Expectations.
• Awarded and Recognized for having Exceeded Expectations in quality parameters like Average Handle time, First Call Resolution, Point of Service Evaluation, Adhering Service Level Agreement etc.
________________________________________

DCom Systems Ltd., Bangalore October ’03 – Feb ‘04

A Software Company having its presence in the US, specializing in providing customized services to the Supermarket and Retail Grocery Stores.

Team Leader – Sales

Job Profile
• Single Point of Contact for Clients.
• Responsible for the creation of new streams of revenue.
• In charge for a Team of 9 Developers and Software Programmers.
• Helped in the Recruitment of Sales Account Executives.
• Training of the Account Executives and CSR’s for Customer Service Skills, Telephone Etiquettes, Voice and Accents.
• Handled a team of 16 agents comprising of 10 Customer Service Representatives and 6 Account Executives.

Key Results:
• Coordinated with the Clients in developing the CRM module.
• Designed the Marketing Brochures and Presentation material for the web site solution.
• Designed and Developed the End User Manual for the web site solution.
• Gave Creative Inputs for the website. www.localgrocer.net

________________________________________
Allsec Technologies Ltd., Chennai April ’02 – October ‘03

A pure play, third-party BPO Company offering both voice and non-voice services on a blended delivery platform.

Customer Support Officer
Job Profile
• Telemarketing of Credit Cards, Wireless Telephone and other Fee Based Services.
• Call Quality Monitoring and providing feedback to the agents, regarding customer handling skills, objection handling skills, accents and soft skills.
• On the job training for new agents.
• Conducting Focused Group Discussion for Agents on a regular basis.
• Underwent a month’s training in US Accent and Cross-Culture Training with special emphasis on “The American Way of Life.”
Key Results:
• Member of the Editorial Team for the company’s In-house Magazine.
• Assisting the HR Department in the recruitment process.
• Recognized and Awarded for Quality calls and Best Customer Service to Customers..
• Recognized and Awarded for best sales presentation style for Wireless Telephones.
________________________________________
Orion Advisory Services (P) Ltd., Chennai May ‘01 – Apr ‘02

A Direct Selling Agent of Hong Kong and Shanghai Banking Corporation.

Marketing Executive

Job Profile
• Telemarketing and marketing of Credit Cards, Personal Loans and Home Loans.
• Handled a team of Telemarketers, Tele Support Officers and Marketing Executives.
• Giving Presentation of services to various Corporate Clients.

Key Results:
• Was responsible for 3 Major Corporate Tie ups, increasing the revenue of the company.
• Was awarded for being an efficient lead generator and telemarketer.
• Motivating and Training, Marketing & Telemarketing Executives to attain sales target.
________________________________________