Highly qualified EXECUTIVE with over 15 years of achieving positive financial and operational results for both private companies and public organizations across a wide range of industries. Adept at providing strategic vision and direction, driving business development, and spearheading organizational change. Experienced at managing services practices and directing operational and consultant teams—leading client engagements, from initial sales pursuit, scope/requirements gathering, strategic planning, solutions development, and project management to the completion of deliverables and post-implementation support. Consistently meets and exceeds both organizational goals and customer expectations; delivers projects on time, within schedule, and to specification; and builds, leads, and empowers teams to overcome diverse business and market challenges. Excels at establishing and maintaining C-level relationships, working with all levels of national and global organizations, and aligning technology initiatives with business objectives—enhancing infrastructures, business processes, and systems.

AREAS OF EXPERTISE

Practice Portfolio Management • Market Trend Analysis • Business Process Optimization • Mergers & Acquisitions • Operational Excellence • Business Case Development • Performance Management • Organizational Change Management • Culture Transformation • Operations Management • P&L Responsibility • Process Improvement • Proposal Preparation
Risk Management • Training & Development • Program Management • Contract Negotiations • Sales Management • ERP, EAM & CMMS Systems • Regulatory Compliance • Business Analysis • Staffing Models • Expense Control

SELECTED HIGHLIGHTS

• Earned four promotions throughout nine-year tenure at IBM, receiving #1 rating/‘far exceeds expectations’ on two consecutive years and ‘exceeds expectations’ for other years.
• Led over 30 small and large-scale projects with up to 50 resources, including several concurrent projects and numerous return projects—delivered all projects on time, within budget, and to each client’s benefit. Successfully sold follow-on engagements and/or change orders on 90% of engagements.
• Recruited and assumed leadership responsibility for Infor Global Solutions’ South Region. Hired qualified delivery resources and a services sales professional; right-sized the region to match the portfolio’s resource requirements; and continually identified and contracted with third-party vendors to provide complementary services and bridge staffing gaps.
• Developed a services revenue pipeline of over $20M within three quarters of initial hire by instituting the Readiness Assessment service offering, as well as maintained a 90% close rate. Successfully transitioned 20 implementation projects from stalemate to go-live within 90 days of a regional rollout.
• Turned around a troubled San Antonio Water System project with a $4M deficit; through improved business relationships in 4-6 weeks. Implementing PMI project management principals and tools, increased milestone attainment, reduced costs reduced the deficit to $2M. Sold a new $1.4M change order based on renewed client confidence.
• Successfully led a $20M SAP implementation for Clark County, Nevada—five county agencies that included Police and Fire, County Government, Regional Flood Authority, Regional Airports, and University Medical Center (financial modules); a business process redesign and change management project.
• Assumed project leadership (project manager) of a troubled HRMS migration project for the Environmental Protection Agency (Washington, DC); successfully coached the team to produce improved quality deliverables within five weeks of start date; established a trusted relationship, served as the basis for a three-year project extension.
• Received accolades from client transition manager (Hand Held Products) for the seamless transition to an outsourced SAP AMS solution. Effectively set end user expectations and created training materials that ensured a clear understanding of service levels provided at the outsourced IT call center for a global organization.

PROFESSIONAL HISTORY

INFOR GLOBAL SOLUTIONS (Alpharetta, GA) 2007-2009
Regional Practice Director, South
Successfully built and provided leadership to a project portfolio with a $10M backlog and over 40 concurrent strategic and software implementations (for six product lines) in FY2009. Led a team of more than 20 professionals that provided project management, business analysis, application, and technical consulting—and over 50 consultants, subcontractors, and direct-line managers on concurrent projects. Built and maintained long-term client relationships; leveraged in-depth knowledge and understanding of the business needs of public sector clients within the municipal, state, and utility levels. Ensured regional performance metrics were met and/or exceeded. Performed forecasting functions, proposal development, sales visits, and contract negotiations. Established the regional communication plan and standardized forecasting tools. Reviewed weekly project dashboards across six performance dimensions as well as conducted sales pipeline review calls.

Regional Practice Director, South
• Played a key role in improving revenues and bottom-line results by reducing contract leakage in sales margin. Identified various issues involving unbilled services, over-recognized revenue, and contractual language (worked with executives and legal to resolve contract issues) as well as organizational needs in terms of skills gaps and HR processes.
• Directed the implementation of the Work Order and Asset Management Suite of products (with 15 modules) for Severn Trent, a phased go-live based-on-pilot results, regional, and global rollouts. Led significant product development to meet customer requirements, while enhancing the product for future customers.

IBM GLOBAL BUSINESS SERVICES (Atlanta, GA) 1998-2007
Associate Partner
Served in progressively responsible roles, from Consultant, Senior Consultant, and Managing Consultant to Associate Partner. Developed winning proposals for ERP, Business Strategy, and Organization Change Management (OCM) services for both private and public sector clients. Oversaw the successful delivery of major IT initiatives for client companies and organizations, including ERP system implementations, curriculum development, and end user training (Lawson, Oracle, PeopleSoft, SAP, and Infor systems). Developed and implemented IT solutions to resolve client problems/issues and meet their business needs, focusing on both strategy and change; partnered across IBM and client business units to create targeted solutions, from project scope and roadmap development to post go-live support. Maintained financial accountability for gross and net revenue, margin, and utilization metrics; sustained results during multiyear schedules and tracked project progress against SLAs and milestones. Major public sector clients included Clark County (Nevada), the Environmental Protection Agency, Suffolk County Water Authority, Purdue University, United Way of America, and the Honolulu Board of Water Supply; private sector clients included Hand Held Products, Welch Allyn, Aflac, ADVO, Caterpillar, and Fairchild Semiconductor.
• Collaborated with Project Management Review teams to conduct periodic project health assessments and refocus tasks to improve client satisfaction. Assisted sales team members in understanding indicators for OCM and Strategy services in order to improve project success and meet RFP requirements.
• Provided leadership for a strategic engagement to build system requirements and support for a 5 to 10 year IT modernization plan for the Suffolk County Water Authority (Long Island, NY), involving the upgrade and integration of the IT environment for ERP, LIMS, SCADA, EAM, and GIS applications.
• Provided change management to support a transition from paper-based financial tools to a $2M PeopleSoft EnterpriseOne application for the Honolulu Board of Water Supply; focused risk mitigation strategies to manage strong resistance to the change in a heavily unionized environment.
• Led two strategic engagements with Purdue University: a business case evaluation to find the best solution for the university’s Financial, HRMS, and SIS systems needs as well as a COBiT framework project to test the IT department’s readiness to undertake the ERP implementation project.
• Provided support to a multimillion-dollar SAP CRM design and implementation for Welch Allyn, a global healthcare product provider; created a communications plan and an end user training strategy as well as developed the project’s Value Realization Framework.
• Assumed leadership for a troubled Aflac SAP implementation project during the Blueprint phase from another top tier consulting company. Successfully completed the $2M project, providing significant benefit to this major insurance company.

SECURITYLINK FROM AMERITECH (Oakbrook Terrace, IL) 1995 to 1998
Corporate Accounting Manager / Sr. Financial Analyst
• Promoted within this security company to lead monthly financial consolidation for 23 branch locations (including the two largest branches) and a staff of 100; provided training to accounting professionals on system usage, processes, monthly close, and account reconciliation.
• Developed and oversaw policies/procedures for capital expenditures utilizing business case evaluations.
• Led a project swat team that completed a PeopleSoft/proprietary systems migration for an acquired business. Directed the implementation of Asset Management, Project Cost, and Inventory modules.
• Developed ISO-compliant reporting tools for period-to-period performance (balanced scorecard) tracking using PeopleSoft as well as cube-based reporting tools to extract financial, job-cost, and inventory system data.
• Conducted due diligence on potential acquisition targets (resulting in six acquisitions in a span of six months) as well as on proposed capital investment projects and new service offerings.