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service offer: Customer Strategy and Operations

Category marketplace
+ (7)  more
Skills
business consulting & management > business plan consulting
business plan consulting
business consulting & management > call center consulting
contact centre consultants  contact centre consultancy  call center consulting  call center consultants
business consulting & management > management consulting
business transformation  management consultancy  consulting services  strategic business consulting  sales and marketing consulting  new product development  customer service  management consulting  marketing consultants  operations consulting  corporate consulting  management consultants  organizational consulting  corporate strategy  strategic business planning  business advisory services  strategic planning consulting  business process improvement  business advice
business consulting & management > business strategy consulting
marketing strategy consulting  marketing strategy  strategy planning  strategy objectives  online business mentoring  marketing mentoring  marketing consultant  market strategy  training / coaching / mentoring / e-learning  marketing consulting  strategic business consulting  strategic planning consulting  strategic planning process  organizational strategy  strategic consulting  strategic planning consultant  strategic planning consultants  strategy best practice  strategy development  strategy implementation  online coaching and mentoring  strategy consultant  strategy consultants  strategy consulting  business strategies  business strategy  innovation strategy  business marketing strategy  business development strategy  customer strategy  corporate strategy  corporate strategy consulting  Change management  business coaching & mentoring  business strategy consultant  business strategy planning  business strategy consultants  business strategy consulting  business strategy manager
business consulting & management > change management consulting
change management consulting  organisational development  consulting
business consulting & management > business process consulting
business process consulting  Enterprise Relationships Management
business consulting & management > business intelligence consulting
business consulting & management  business consulting  business intelligence consulting
business consulting & management > marketing plan development
marketing plan development
business consulting & management > interim management
Management consulting  business consulting  Chief  interim management  business consulting & management  Interim executive  Interim director
business consulting & management > project & program management
project team  prorgam management  projects  roll-out  virtual project management  strategy  strategic planning  presentations  portfolio management  planning  project & program management  programme manager  program manager  crm  managing projects  international roll-out  manage projects  gap analyses  gap analysis  international  project planner  project mgmt  project managing  project strategy  project plans  project planning  project managers  project consulting  project consultants  project consultant  project manager  project management  project manage
star features
Strategy review and development; Segmentation; Customer experience; CRM; Loyalty; Customer Value; Process review; Technology review; Change programs
Have assisted dozens of top companies in customer-centric competitiveness and growth. Offering reviews and recommendations, specific advice, training
Can add value to teams as member or leader, or work one-to-one with Client. Most client-friendly delivery of unparallelled knowledge and motivation.
Office
languages language(s)
1st: Bulgarian
2nd:
CroatianCzechEnglish (United Kingdom)English (United States)FrenchItalianMacedonian (FYROM)PolishRussianSerbianSlovakSlovenianSpanishUkrainian
culture Cultural Affinity
balkanbritishcross-culturaldiverseeast asianeuropeEuropeanmediterraneanmiddle-easternnorth-africanrussia and cissouth asian
communication communications
skype:vdimitroffvdimitroff@prism.chvdimitroff@vodafone.net+447947034944
hourly rate hourly rate
min: 99.0 US$ • max: 299.0 US$
user photo
United Kingdom
ki-status
ki status
In ki work since: 8-Feb-2009
ki status
Testimonials: 0
ki status
Connections: 2
approvals
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Industry
airlines;automobilebankingbroadcastingbusiness process improvementbusiness servicescell phonecellular & wirelesscharitycompetitive analysisconferencesconsumer productsdigital mediaebankingecommerceEducationEntertainment & Mediaentertainment and mediafinancial servicesinformation servicesinnovationinternational business developmentinternet marketingjournalismlecturinglogistics/transportationmanagement consultingmarketingmarketing managementmarketing strategymotor industrynew medianon-profit associationsPrivate BankingPrivate Wealth Managementqualitative market researchrelationship capital consultingresearch and developmentretailsocial mediasocial networkingsoftwarestakeholder managementstakeholder relationsstartupsstrategic marketingstrategytelecommstelecommunicationsTelecommunications, Cellular & Wirelesstransportationworkshop and meeting facilitation
Previous Clients/Employers
abbeyahe life and pensionsair maltaastelitaveaaxabank of vallettabritish airwaysbritish telecomcablecomcahootcarefourcerncisco systemscredit suissecrystal financedatamastersdigiturkdresdner bankford motorgaranti bankglobal 24/7gm insuranceharrodshsbc bank plciiris bankmaltacom plcmid-med bankmtsncr corp.ntlo2p&o ferriesp.toledo ltdpeppers & rogers groupprism consultingrgs insuranceround (uk) ltdsecor consultingsunriseswisscomtelefonicateradatat-mobileturkcellumcvfm fund managementvirgin mobilewelsh call centre forumwinterthur insurance
Types Of Customer
a board of directorsairlinesassociationsbanksbiotechbroadcast industries.brokerscharitiescompanies in the technology sectorcompanies in the telecom sectorconsulting companiesdecision makerse-businessese-commerceecommerce companieseducationelectronic product manufacturingelectronicsentertainmenterp software providersevent managementhigh-growthhi-techinsuranceinsurance companyinternational airlinesinternational consultanciesit and telecom service companiesit departmentsleisurelife scienceslogistics companiesmarketersmarketing departmentsmobile network operatormulti-nationals
Decision Makers
board of directorsbusiness development managerbusiness unit managementcem directorcheif information officerchief commercial officerchief customer care officerchief customer service officerchief executivechief executive officerchief financial officerchief information officerchief marketing officerchief operating officerchief strategy officercmocrm directorcustomer analytics managercustomer experience directorcustomer intelligence managercustomer strategy directordirectordirector of customer insightdirector of salesdirectorsevp commercialevp customer careevp customer serviceevp marketingExecutive Vice Presidentfinance directorhead of cemhead of crmhead of customer experiencehead of customer insighthead of customer strategyhead of departmentHR Directorict directorit directormanagement representativemanaging partnermarketing directoroperations directorproduct managerproject directorproject managerresearch directorresearch managerssales managervice president - customer supportvice president - salesvice president of salesvp customer carevp customer servicevp marketing
Payment Methods
as agreed with client
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