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service offer: Customer Strategy and Operations
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Category marketplace
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Skills
business consulting & management > business plan consulting
business plan consulting
business consulting & management > call center consulting
contact centre consultants • contact centre consultancy • call center consulting • call center consultants
business consulting & management > management consulting
business transformation • management consultancy • consulting services • strategic business consulting • sales and marketing consulting • new product development • customer service • management consulting • marketing consultants • operations consulting • corporate consulting • management consultants • organizational consulting • corporate strategy • strategic business planning • business advisory services • strategic planning consulting • business process improvement • business advice
business consulting & management > business strategy consulting
marketing strategy consulting • marketing strategy • strategy planning • strategy objectives • online business mentoring • marketing mentoring • marketing consultant • market strategy • training / coaching / mentoring / e-learning • marketing consulting • strategic business consulting • strategic planning consulting • strategic planning process • organizational strategy • strategic consulting • strategic planning consultant • strategic planning consultants • strategy best practice • strategy development • strategy implementation • online coaching and mentoring • strategy consultant • strategy consultants • strategy consulting • business strategies • business strategy • innovation strategy • business marketing strategy • business development strategy • customer strategy • corporate strategy • corporate strategy consulting • Change management • business coaching & mentoring • business strategy consultant • business strategy planning • business strategy consultants • business strategy consulting • business strategy manager
business consulting & management > change management consulting
change management consulting • organisational development • consulting
business consulting & management > business process consulting
business process consulting • Enterprise Relationships Management
business consulting & management > business intelligence consulting
business consulting & management • business consulting • business intelligence consulting
business consulting & management > marketing plan development
marketing plan development
business consulting & management > interim management
Management consulting • business consulting • Chief • interim management • business consulting & management • Interim executive • Interim director
business consulting & management > project & program management
project team • prorgam management • projects • roll-out • virtual project management • strategy • strategic planning • presentations • portfolio management • planning • project & program management • programme manager • program manager • crm • managing projects • international roll-out • manage projects • gap analyses • gap analysis • international • project planner • project mgmt • project managing • project strategy • project plans • project planning • project managers • project consulting • project consultants • project consultant • project manager • project management • project manage
star features
Strategy review and development; Segmentation; Customer experience; CRM; Loyalty; Customer Value; Process review; Technology review; Change programs
Have assisted dozens of top companies in customer-centric competitiveness and growth. Offering reviews and recommendations, specific advice, training
Can add value to teams as member or leader, or work one-to-one with Client. Most client-friendly delivery of unparallelled knowledge and motivation.
Office
languages language(s)
1st: Bulgarian
2nd:
Croatian • Czech • English (United Kingdom) • English (United States) • French • Italian • Macedonian (FYROM) • Polish • Russian • Serbian • Slovak • Slovenian • Spanish • Ukrainian
culture Cultural Affinity
balkan • british • cross-cultural • diverse • east asian • europe • European • mediterranean • middle-eastern • north-african • russia and cis • south asian
communication communications
skype:vdimitroff • vdimitroff@prism.ch • vdimitroff@vodafone.net • +447947034944
hourly rate hourly rate
min: 99.0 US$ • max: 299.0 US$
user photo
United Kingdom
ki-status
ki status
In ki work since: 8-Feb-2009
ki status
Testimonials: 0
ki status
Connections: 2
approvals
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Industry
airlines; • automobile • banking • broadcasting • business process improvement • business services • cell phone • cellular & wireless • charity • competitive analysis • conferences • consumer products • digital media • ebanking • ecommerce • Education • Entertainment & Media • entertainment and media • financial services • information services • innovation • international business development • internet marketing • journalism • lecturing • logistics/transportation • management consulting • marketing • marketing management • marketing strategy • motor industry • new media • non-profit associations • Private Banking • Private Wealth Management • qualitative market research • relationship capital consulting • research and development • retail • social media • social networking • software • stakeholder management • stakeholder relations • startups • strategic marketing • strategy • telecomms • telecommunications • Telecommunications, Cellular & Wireless • transportation • workshop and meeting facilitation
Previous Clients/Employers
abbey • ahe life and pensions • air malta • astelit • avea • axa • bank of valletta • british airways • british telecom • cablecom • cahoot • carefour • cern • cisco systems • credit suisse • crystal finance • datamasters • digiturk • dresdner bank • ford motor • garanti bank • global 24/7 • gm insurance • harrods • hsbc bank plc • iir • is bank • maltacom plc • mid-med bank • mts • ncr corp. • ntl • o2 • p&o ferries • p.toledo ltd • peppers & rogers group • prism consulting • rgs insurance • round (uk) ltd • secor consulting • sunrise • swisscom • telefonica • teradata • t-mobile • turkcell • umc • vfm fund management • virgin mobile • welsh call centre forum • winterthur insurance
Types Of Customer
a board of directors • airlines • associations • banks • biotech • broadcast industries. • brokers • charities • companies in the technology sector • companies in the telecom sector • consulting companies • decision makers • e-businesses • e-commerce • ecommerce companies • education • electronic product manufacturing • electronics • entertainment • erp software providers • event management • high-growth • hi-tech • insurance • insurance company • international airlines • international consultancies • it and telecom service companies • it departments • leisure • life sciences • logistics companies • marketers • marketing departments • mobile network operator • multi-nationals
Decision Makers
board of directors • business development manager • business unit management • cem director • cheif information officer • chief commercial officer • chief customer care officer • chief customer service officer • chief executive • chief executive officer • chief financial officer • chief information officer • chief marketing officer • chief operating officer • chief strategy officer • cmo • crm director • customer analytics manager • customer experience director • customer intelligence manager • customer strategy director • director • director of customer insight • director of sales • directors • evp commercial • evp customer care • evp customer service • evp marketing • Executive Vice President • finance director • head of cem • head of crm • head of customer experience • head of customer insight • head of customer strategy • head of department • HR Director • ict director • it director • management representative • managing partner • marketing director • operations director • product manager • project director • project manager • research director • research managers • sales manager • vice president - customer support • vice president - sales • vice president of sales • vp customer care • vp customer service • vp marketing
Payment Methods
as agreed with client
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