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homeshoring solutions

consultancy
  platform for agents and teams
outsourced operations


towards a shared homeshoring platform

ki work is developing a virtual operational platform and marketplace supporting an on-demand at-home workforce.


virtual entrepreneurs will be able to create, market and operate their own homeshoring businesses, requiring minimal start-up and set-up costs, providing a managed contingency workforce for external organisations.

 

the next step is to set up a few small homeshoring pilots managed by ki work. the process starts by providing homeshoring consultancy for organisations looking at cutting operational costs. view presentations below.

homeshoring benefits
  • increased customer satisfaction
  • cost-savings from 15% - 30%
  • improved quality of agents
  • improved morale of agents
  • reduction in churn
  • increased flexibility and agility
  • reduction in carbon footprint

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homeshoring example

 Avaya Contact Center

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